Shipping

How long will it take for my package to get to me?

The total delivery time depends on the shipping method selected at checkout. Before dispatch, all orders go through a processing period at our warehouse for verification, packing, and handling.

Please refer to the estimated timelines below:

Please note that these are estimated timelines and may vary depending on your location, customs clearance, and other external factors.

What are the shipping charges?

Shipping charges are calculated at checkout based on your cart value, destination, and selected shipping method. The amount displayed at checkout is final and will be collected at the time of purchase. No additional shipping fees will be charged after your order is placed.

Will I receive tracking details?

Yes. Once your order has been dispatched, you will receive a tracking link via email. This will allow you to monitor your shipment based on updates provided by the shipping carrier.

What if my parcel is damaged during transit?

If your parcel appears to be damaged during delivery, we recommend that you refuse the package if possible and contact us immediately. If the parcel has already been delivered in your absence and is found to be damaged later, please reach out to us with details and supporting evidence so we can guide you on the next steps.

Will I have to pay import duties or taxes?

For international orders, customs duties, taxes, and import charges may apply upon arrival in your destination country. These charges vary by country and are the responsibility of the customer. We encourage you to be aware of these potential costs before placing your order.

If you refuse to pay applicable duties and taxes, the shipment may be returned to us at your expense. In such cases, a refund will be issued for the value of the goods only, excluding the original shipping cost and any return shipping charges incurred.

Can I cancel my order?

You may cancel your order at any time before it has been dispatched. Once the order has been shipped, cancellations are no longer possible. Please refer to our Refund and Returns Policy for further details.

Are shipments insured?

Yes. All parcels are insured for loss or damage up to the value declared by the shipping provider.

If a parcel is damaged or lost in transit, we will initiate an investigation with the courier. A replacement or refund will be processed only after the courier has completed their investigation and confirmed the claim.

What happens if my parcel is lost or delayed?

While we strive to ensure timely delivery, delays may occur due to shipping carriers, customs processing, or other factors beyond our control. If your parcel is significantly delayed or appears to be lost, please contact us and we will assist in initiating a resolution with the courier.

How can I contact customer support?

For any shipping-related queries or assistance, please contact us at:

Email: info@diljitdosanjh.com